Saturday, June 22, 2013

Second Opinions

Never hurts and might save some big bucks.

The local Subaru dealer recently diagnosed the cause of a broken belt to be due to a bad air conditioning compressor and quoted us over $1,000 to fix it.

We got a second opinion today. 

It turns out that the system is perfectly fine after replacing the belt and performing a diagnostic test of the system. 

It's particularly distressing to us because we really like our Subarus and recently bought our 8th Subaru from this same dealership. Our experience with the sales personnel was pleasant. They were helpful.

But that service department is, well, it's difficult to say anything nice about them. Felt like we were treated like meat, skewered and cooked to smithereens. Didn't even run a test on the system, just looked at it and decided that it was an opportunity to fleece their customer. 

Since when does it make good business to treat your patrons with a lack of respect and try to take advantage if them at every turn. If I ran my own business that way, I guarantee I wouldn't be in business for very long.

BTW, the scooter is running great!

Ride On, and Carpe Diem, my friends!


  1. This story is so sad. I'm glad you didn't get fleeced. In this sense the story had a happy ending, of sorts. What is so very sad is there seems to be more business operating this way. I wonder if I'm just getting old, but I must say, I'm getting grumpier by the day.

  2. It is so sad that businesses operate like this and they still stay afloat. Ugh.

  3. Methinks time to find an indie mechanic who knows subarus....

  4. Jimbo:

    Good that this was a simple repair. I had a seized compressor once, on my Toyota Supra targa turbo. It cost nearly $2K to bring one in from Japan. A year ago I had to replace the compressor on my "vette and it cost nearly $2K too. Never had any problems with our Subaru

    Riding the Wet Coast