Thursday, June 11, 2009
Update on the BlackBerry Fiasco
Just this afternoon I had a telephone conversation with a very nice woman named Faith that has renewed my faith in Customer Service. Here's the recent events. You may or may not recall that I have had some trouble with the trackball on my phone. (If you care to go back a couple of posts ago, you can read about my attempted minor surgery on my phone. It's entitled "The Bane of the Blackberry") I eventually got the phone repaired at my Sprint store to my satisfaction. But, a few days after my phone was repaired, I got an email from Amazon.com (where I had ordered a replacement trackball) asking for feedback on my recent purchase. Now if you know me just a little bit, you know that I am always going to respond to this type of inquiry either positively or negatively. In this case it was negative, but I was nice. I just commented on the fact that the trackball I had purchased didn't fit very well in the phone and that a small piece of it was slightly bent. I really said nothing else. A couple of days later Faith called me and had received the feedback information and wanted to know how they could make it right for me. She first offered to send me another trackball, but since I had already had it repaired, she agreed to a full refund of the price including the shipping. Whoopee!! I was somewhat surprised, but also elated that they would do that. We are not talking about a lot of money, just $11.00 or so, but I am even happier now. Just wanted to post this to let you know 2 things. 1) It's okay to complain about things sometimes 2) There is some justice in the world That is all!